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Desktop Support Technician
Support end users by troubleshooting hardware, software, and network issues efficiently
Jacksonville, Florida, United States
Mid-Level
20 hours agoBe an early applicant
USA Jobs
A platform offering a comprehensive database of federal employment opportunities across various government agencies in the United States.
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Desktop Support Technician
The Desktop Support Technician will deliver tier 1-2 support for hardware, software, and networking issues, ensuring seamless daily operations for end users. The role involves troubleshooting, imaging, and maintenance, along with excellent communication and customer service in person and remotely.
Requirements
3-5+ years in IT support or technical assistance roles
Proficiency with Windows, macOS, and mobile OS environments
Hands-on with Office 365, Active Directory, and ticketing systems (ServiceNow, Jira)
Hardware deployment and imaging experience
Strong communication and customer service orientation
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A platform offering a comprehensive database of federal employment opportunities across various government agencies in the United States.