Desktop Support Analyst

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in Klingerstown, PA with occasional travel to Newark, NJ/ Elizabeth, NJ (after training). This contract position with the potential for a permanent role offers an opportunity to provide technical assistance across office environments and manufacturing facilities. You will play a key role in resolving immediate IT issues while contributing to long-term technological improvements.

Responsibilities

Deliver comprehensive IT support for desktop systems in both office and manufacturing settings.

Respond promptly to technical issues, ensuring minimal disruption to operations.

Maintain and troubleshoot desktop hardware, including workstations and peripheral devices.

Administer and manage Active Directory for user accounts and access control.

Deploy and configure Windows 10 operating systems and ensure optimal performance.

Handle desktop imaging processes to streamline system setups and updates.

Collaborate with plant management and IT teams to recommend and implement technology solutions.

Monitor system performance and identify areas for improvement.

Provide guidance and training to end-users on software and hardware functionalities.

Requirements

Proven experience in desktop support within office and manufacturing environments.

Strong knowledge of desktop hardware, including workstations and associated peripherals.

Hands-on expertise with Active Directory for account management and access control.

Proficiency in Windows 10 installation, configuration, and troubleshooting.

Familiarity with desktop imaging processes and tools.

Excellent problem-solving skills and the ability to work independently with limited supervision.

Effective communication skills for collaborating with teams and training users.

Ability to manage multiple tasks and prioritize effectively in a dynamic environment.

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.