Customer Service Technicians - Remote Eligible

Customer Service Technician

We have an outstanding career opportunity for a Customer Service Technician to join a leading company. This is a remote position.

Salary: $72,800 - 93,600

We are seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.

Responsibilities:

• Perform startup, commissioning, service, and preventive maintenance on equipment, including:
• Static transfer switches
• Power distribution units
• Remote power panels
• Provide technical support to customers on-site and remotely via phone and email
• Maintain accurate and timely service records in the system
• Respond to emergency service calls, including participation in the 24/7 support rotation
• Travel to customer sites across the U.S. and Canada as required
• Occasional weekend or holiday work may be necessary

Basic Hiring Criteria:

• Experience servicing electrical power systems
• Strong electrical and electronic troubleshooting skills
• Ability to read and interpret diagrams and schematics
• Familiarity with PC-based programming of printed circuit boards
• Knowledge of electrical PPE and safety protocols
• Clean driving record
• U.S. Citizenship or C1 Permanent Resident Alien status

Desired Qualifications:

• Associate's degree in an electrical discipline
• Military training in electronics or electrical systems

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled