Customer Service Supervisor

Customer Service Supervisor

Our client, a US manufacturer of flooring products, is seeking a Customer Service Supervisor in the Aurora, IL area! As a Customer Service Supervisor, you will oversee the daily operations of the customer service team while also handling escalated customer interactions. Responsibilities include answering incoming calls, assisting with customer inquiries, providing detailed product information, processing claims, supporting order management, and ensuring a high level of customer satisfaction. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional service.

Shifts are as follows:

1. 1st shift: Monday-Friday - 7:00am-5:00pm

Typically work three days on-site and two days remotely

This position comes with:

• Quarterly bonuses up to 3%
• Bi-weekly pay
• PTO + Paid Holidays
• Employee medical benefits for employees through BCBS, Sun Life dental and vision, life insurance, short & long-term disability insurance, wellness program, 401(k) with 3% match, plus employee assistance programs
• Employee health (medical, dental, vision) pricing: $95.42 (medical), $15.64 (dental) $12.39 (vision)/month
• Employee + Family health (medical, dental, vision) pricing: $241.06 (medical), $37.53 (dental), $31.58 (vision)/month

Qualifications/Skill Sets Required:

• High school diploma or equivalent (associate or bachelor's degree is a plus)
• 2+ years of experience in customer service with at least 1 year in a leadership/supervisory role.
• Proficiency with computers and CRM (Customer Relationship Management) systems and Microsoft Suite
• Ability to motivate and coach team members in a fast-paced environment.
• Problem-solving and conflict resolution skills

Pay Details: $75,000.00 to $85,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
• Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.