Customer Service Supervisor

Customer Service Supervisor

Responsible for overseeing the Customer Service Representatives (CSR) to maintain and enhance customer relationships, meet organizational and operational objectives, and ensure the company delivers the highest level of customer service possible.

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Build strong, long-term relationships with key customers.

Continuously improve the management and timeliness of team responsiveness to customers.

Keep abreast of new company products and services.

Oversee customer complaints, resolution, and escalate customer issues, when necessary. Provide feedback to the company regarding product failures or customer concerns.

Analyze quality and productivity results/metrics and develop action plans to improve customer service capability.

Coordinate feedback with Operations to ensure customer orders have accurate and timely information on order status and changes.

Control all pricing issues.

Attend and assist with planning of related trade shows.

Travel as required (Sales, Conferences, Contract Negotiations, etc.).

Negotiate long term contracts.

Assist with the preparation of departmental budgets and planning.

Safran Aerosystems Oxygen Systems US (AVOX Systems Inc) is a U.S. based Safran Company located in Lancaster, NY that designs, manufactures and services oxygen life support respiratory systems, related personal protective equipment, and aircraft accessories for the aviation and government markets. Safran Aerosystems Oxygen Systems US functions as a part of Safran, with international locations. We provide innovative oxygen solutions to the aircraft industry.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

*Candidates must be legally authorized to work in the United States without company sponsorship.

*All applicants must be a US citizen or US Permanent Resident (i.e., Green Card Holder).

*Relocation is not provided for this position.

Qualifications:

Education:

Required B.S. Degree, Business or Engineering

Preferred M.S. Degree, Business or Engineering

Experience:

Required 3 - 5 years of product experience in either a Sales or Product Service capacity as related to aviation products.

Preferred 5 - 10 years of product experience in either a Sales or Product Service capacity as related to aviation products.

Special Knowledge/Skills:

Required Excellent communication and leadership skills, business planning skills and analytical capability.

Preferred Outgoing, highly motivated, and positive team player.

Other: Must be able to think positively, make sound decisions, have a positive attitude, and be willing to travel.

Annual salary: $75,000 - $80,000

Job location: North America, United States, New York

City (-ies): 225 Erie Street 14086 Lancaster, New York

Minimum education level achieved: Bachelor's Degree

Minimum experience level required: More than 3 years

Additional Languages preferred: English (Fluent)

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency: Yes