Customer Service Supervisor

Customer Service Supervisor

We are looking for a motivated Customer Service Supervisor to lead a dynamic team. This role offers an exciting opportunity to oversee customer service operations while ensuring exceptional service quality and efficiency. You will play a pivotal role in managing workflows, resolving inquiries, and driving process improvements.

This position offers a competitive salary between $70,000 and $80,000. The benefits include Healthcare (Health, Vision, Dental), HSA dollar for dollar match, Paid Holidays Off, 2 weeks PTO, Short/Long Term Disability 100% Company Paid, Life Insurance 100% Company Paid, 401K, and Employee Discounts.

Responsibilities:

Oversee daily workflow and ensure customer service operations are running smoothly.

Approve expedited shipping for replacements and warranty claims as necessary.

Process order cancellations and warranty replacement orders using internal systems.

Address and resolve representative inquiries to support issue resolution.

Review and release orders placed on hold to maintain efficient processing.

Create and process accounting-related documents for wholesale, dropship, and marketplace accounts.

Identify and correct errors in orders, including line, header, and address discrepancies.

Monitor queues and track inbound call volumes to optimize team responsiveness.

Approve partial refunds and ensure proper documentation is maintained.

Requirements:

At least 3 years of experience in a supervisory role within customer service or client services.

Strong written and verbal communication skills.

Proficiency in computer systems and Microsoft Office Suite.

Exceptional analytical skills to identify and resolve operational challenges.

Proven ability to manage and lead a team effectively.

Familiarity with customer service platforms such as Zendesk is preferred.

Ability to multitask and adapt to a fast-paced work environment.