Customer Service Staff

Customer Service Staff

Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently;

Consult and answer customer questions;

Record and manage customer information and constantly update it on the database system;

Building relationships with customers based on focusing on customer needs and wants and closing sales;

Co-ordinate the activities of the Customer Service team; provide support and advice to team members;

Supporting team member to push audit report with auditor in case of late KPI;

Evaluate customer feedback and identify ways to maximize customer satisfaction;

Calculating and submit sub fee, OT of auditor/ sub-contractor.

Bachelor's degree in English, Business Admin or Technical major

At least 1-2 years working experience as Customer Service/ Admin position or relevant

Effective team co-ordination and leadership skills

Customer orientation and ability to adapt/respond to different @types of character

Ability to multi-task, prioritize, and manage time effectively

Good command of English

Good English skills (writing and speaking)

Good social communication skills

Clear voice and cheerful character

Possess sound judgement, analytical skills and tenacity

Problem solving with a high level of commercial awareness

To understand complex operations from a broad perspective

Social insurance, personal medical insurance, Aon accident & health care insurance 24/24, annual health check

13th salary, salary review per year, bonus

Annual leave with pay: 15 -18 days/year + 5 sick leave/ year

Phone allowance, taxi card,...

Training & Development Activities: Professional Training, Soft-skill training, Awareness training (ISO 9001, 14001...)

Participate in events with company such as Year end party, Outing trip, Family day. Environment day

Gifts voucher on public holidays (Tet holiday, Independence Day, Hung King, Labor Day, Mid autumn..)

Birthday gifts and shorter working time on birthday

Opportunity to experience a professional, multinational working environment, & exposure to the European standard working style from a French company.