Customer Service Specialist

Quality Assurance Specialist

Qualifications

Experience and ability to take accurate information from customer (ex. when, where, how many, cast date, assembly date, and what area on part)Thorough knowledge of the die cast and machining/assembly processes

Good written and verbal communication skills; good organizational skills; good problem solving skills with experience in the use of analytical tools

Strong knowledge and use of Excel and Word, Internet and email

Responsibilities

Position Summary: Works internally and externally to assure of the quality of AWC products with proper communication between departments, by maintaining effective customer contact, and by supporting high quality standards in order to meet those quality requirements

Scope of Responsibility: Takes accurate information from customers concerning cast/assembly date(s), detailed parts quality issues, and related data to assure that the needs of customers are met

Sets up sorts as required

Relays information to Division Leaders and Shift Leaders about quality concerns

Essential Duties & Responsibilities:Daily Management:Customer contact on quality related items

Ensures process standards are adequate

Makes disposition sheets for sorts

Communicates customer quality issues to internal personnel, organizes containment activity, gathers the necessary information to write C/M reports timely submission to customers

Trains in quality processes

Abnormal parts disposition

Tracks and enters data in computer system (ex. corrective data, 5P information, etc.)

Updates and maintains appropriate Customer Portal information and reports at least monthly

Maintains assigned PFMEA's

Maintains assigned PQCT's

Conducts a 1 Section per Week Audit on PQCT's to current part standards

Evaluates current production

Return parts evaluation

Communication of customers requests

Travels to customers for sorts and parts retrieval

Discusses issues regarding various parts

Tracks parts in return parts area

Make graphs of pertinent data

Reports information to Quality Manager and Division Leader

Performs similar or related duties as assigned

Completes return parts inventory monthly

Improvement Activities: Applies Deming principles and other root cause analysis tools when analyzing problems within the associate's department and makes appropriate recommendations for improvements

May participate in Quality Circle improvement team when possible

May perform other related improvement functions as assigned. Education/Experience/Training (minimum required):High School Diploma5P training