Customer Service Specialist - Remote Eligible

Csr/Dispatcher - Engineering Excellence

This will be a remote position with hours 11:00a-8:00p and rotating weekends. Training for this position will be in the office for the first 6 weeks with hours being 7a-4p or 8a-5p. Reports to: Customer Service Manager Status: Full-time, Regular position Category: Office Location Name: Engineering Excellence Cincinnati Location Address: This is a remote position, the chosen candidate needs to be local to Cincinnati Join the team of experts and realize your true potential! Why You Should Join the Engineering Excellence Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join our winning team by applying today! Position Summary: As a CSR/Dispatcher, you will work with our national sub-contractor network to support assigned customers and will be responsible for assigning work to those sub-contractors and coordinating schedule dates with our customers. This position is critical to our success and will require strong administrative and communication skills. Also important with this position, is the ability to execute day to day tasks that will allow for delivery of outstanding service to our clients while meeting realistic margin and revenue expectations. This position requires flexible hours and overtime as needed as well as a fast paced and solution minded individual. Key Responsibilities:

• Schedule and dispatch technicians directly and indirectly according to client specifications and requests
• Arrange for necessary repairs in order to restore service and comfort to clients
• Communicate and relay information from technicians in the field to clients in real-time
• Prepare and monitor daily work lists
• Create work orders through our software and monitor through to completion
• Take incoming calls from clients and technicians in the field documenting service repair completion details
• Monitor electronic mailboxes for new service calls, requests for updates, and system generated messages
• Operate in multiple software applications both internal and client driven
• Build and maintain strong, long-lasting client relationships
• Create and present proposals for quoted work to client

Desired Skills and Qualifications:

• Outstanding customer service and relationship building skills
• Proven dispatch, call center or other relevant experience
• Experience in delivering client focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to details
• Excellent listening, negotiation and communication skills
• Ability to demonstrate attention to detail
• Innovative thinking skills

About Us: For over four decades, Engineering Excellence has been the leader in National Commercial HVAC service and maintenance. Engineering Excellence provides HVAC-R coverage in the US and Canada including Alaska and Hawaii. We have self-performing HVAC technicians as well as a network of 500+ mechanical contracting service providers delivering nationwide HVAC unit replacements, maintenance, service, audits and energy consulting. Learn more: www.engineeringexcellence.com

What Do We Offer You as an Engineering Excellence Employee? Engineering Excellence offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness need