Customer Service Specialist - Mortgage
USA Jobs
Mortgage Servicing Customer Service Representative
Schedule: 9:35 AM - 6:05 PM EST (may adjust based on customer needs)
In this role, you will:
Deliver excellent customer service by handling a variety of calls and emails from the mortgage servicing industry and the public regarding FHA guidelines and procedures.
Use your mortgage servicing knowledge to research and locate answers within a knowledge database.
Follow established standard operating procedures across systems, topics, and communication channels.
Accurately document all customer interactions in the designated database.
Stay current on FHA mortgage processes, updates, and procedural changes.
Qualifications for Success
You will thrive in this role if you have:
Strong ability to navigate multiple computer systems, applications, and search tools.
Excellent time management and consistent reliability.
2+ years of previous experience in the loan originations space -- required
Strong written and verbal communication skills, including phone etiquette.
Minimum typing speed of 40 WPM.
Required Qualifications
High School Diploma or GED.
At least 2 years of mortgage servicing experience (e.g., loan servicing specialist, loss mitigation specialist).
At least 1 year of contact center or telephone-based customer service experience.
Ability to obtain a Public Trust Security Clearance (credit check + background investigation required).
Ability to work an 8-hour shift (including a 30-minute lunch), Monday-Friday, based on business needs.