Customer Service Specialist

Customer Service Specialist

Updating demographic, insurance, and provider information

Collecting test results and processing supply orders

Managing customer concerns, explaining policies, and supporting escalations

Offering product guidance, technology assistance, and remote monitoring support

Contributing to overall patient satisfaction and successful remote health outcomes

Must-haves:

2+ years of recent, high-volume call center experience

Clear, concise, and professional verbal and written communication

Strong computer proficiency with the ability to navigate multiple websites and platforms

Skilled in Microsoft Office and smart device usage

Adaptable, flexible, and comfortable working in a fast-changing environment

Job responsibilities:

Handle high-volume inbound and outbound calls in a fast-paced call center environment

Collect, document, and track patient INR results

Follow call scripts and communication guidelines during patient interactions

Contact physicians based on reporting preferences and organizational procedures

Support patients in adhering to prescribed testing schedules

Promote and assist with digital health platforms and technology tools

Demonstrate working knowledge of devices used for INR testing and provide technical support as needed

Maintain accurate time management, attendance, and schedule adherence

Follow all regulatory, privacy, and security standards, including HIPAA compliance

What's in it for you:

Cross-functional collaboration with global teams

Visibility to leadership and career-growth opportunities

Job type & location:

This is a contract position based out of Livermore, CA.

Pay and benefits:

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan; pre-tax and Roth post-tax contributions available; life insurance (voluntary life & AD&D for the employee and dependents); short and long-term disability; health spending account (HSA); transportation benefits; employee assistance program; time off/leave (PTO, vacation or sick leave).

Workplace type:

This is a fully onsite position in Livermore, CA.

Application deadline:

This position is anticipated to close on Apr 10, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services:

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.