Customer Service Representative

EZ Pass - Customer Service Representative

This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers.

Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence.

Performs account maintenance, including account changes, adjustments, and statement requests.

Accurately explains the terms/conditions and policies/procedures relating to the account.

Prepares reports including CSR Daily Activity report and cash out report.

Demonstrate the ability to proactively address customer requests and explain terms and conditions.

Position offers Monday-Friday day shift hours.

Skills: Customer service, Microsoft office, data entry, Call center, Customer support, Customer service skills, Customer service oriented.

Must Haves:

• Proficient Data Entry and Computer Literacy
• Positive demeanor
• Customer Service experience - Call Center preferred, but not necessary
• Strong attendance record
• Reliable transportation or ability to travel on the bus route
• HS Diploma or GED - need proof for onboarding

Experience Level: Entry Level

The pay range for this position is $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Harrisburg, PA.

Application Deadline: This position is anticipated to close on Oct 2, 2025.