Customer Service Representative
USA Jobs
Customer Service Representative
We are looking for a dedicated customer service representative to join our team in Portland, Maine. In this contract position, you will play a crucial role in ensuring customer satisfaction by addressing inquiries and scheduling appointments. This is an excellent opportunity to collaborate within a small, supportive team while building on your customer service expertise.
Responsibilities:
Respond promptly to incoming customer inquiries with professionalism and clarity.
Schedule appointments for customers efficiently and accurately.
Utilize creative problem-solving skills to address unique customer needs and concerns.
Collaborate closely with team members to ensure seamless service delivery.
Maintain a high level of professionalism in all interactions with customers.
Provide guidance and information to customers regarding services and logistics.
Follow established procedures to resolve customer issues effectively.
Coordinate logistics to support customer requests and appointments.
Continuously seek opportunities to improve service quality and customer satisfaction.
Requirements:
Proven experience in a customer service role, showcasing strong communication skills.
Ability to handle inquiries and resolve issues with attention to detail and in a timely manner.
Familiarity with scheduling systems or tools for appointment management.
Strong problem-solving skills and the ability to think creatively under pressure.
Demonstrated ability to work collaboratively within a team environment.
Knowledge of logistics coordination or related processes is a plus.
Commitment to maintaining a positive and detail-oriented approach with customers.
Organizational skills to manage multiple tasks and priorities effectively.