Customer Service Representative

Customer Experience Associate

The CEA will be responsible for:

Handling all customer inquiries both over the phone and via email quickly and effectively

Inbound Calls - 25-50+ a day

Emails - 50-100+ a day

Answering questions customers have about shipping, product availability and pricing

Research questions and use systems to provide customer with the best experience

Create cases for issues customers have.

Coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied

Direct customer communication by a variety of channels, order management and across the fulfillment chain

Provide information and exception management

Provide transparency to customers using critical thinking and problem-solving techniques

Handling both internal and external customer inquiries as well as provide proactive solutions

Delivering a frictionless customer experience.

Reports to Supervisor of Customer Experience

The company is known for providing world class Customer Experience. Team members are provided extensive on the job training to fully prepare them for their role

Skills & Qualifications

Must Haves:

2+ years of customer service experience from a products company or customer service role that had KPI's

Order Entry in an ERP

Microsoft Outlook, Microsoft Word

General Computer Skills

Email Communication heavy

HS diploma

Nice Haves:

Claims experience (order claims processing)

CRM - Microsoft Dynamics

Inbound Phone experience 50+ volume

Microsoft Excel

Soft Skills:

Working independently - looking for candidates who can work without direction and problem solve on their own without looping in a supervisor

Problem solve - being resourceful to look up answers and check inventory levels

Email communication

Positive Attitude

Attention to detail

Professional - accountability

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Tinley Park, IL.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tinley Park,IL.

Application Deadline

This position is anticipated to close on Jan 24, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services:

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.