Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Alameda, California. In this role, you will play a key part in creating a positive shopping experience by assisting customers, maintaining a well-organized store, and handling transactions efficiently.

Responsibilities include:

• Stock shelves to ensure merchandise is displayed in an orderly and accessible manner.
• Maintain a clean and welcoming store environment by organizing inventory and ensuring neatness.
• Process customer transactions using the register system with accuracy and attention to detail.
• Respond to customer inquiries promptly, providing helpful information and solutions.
• Assist with placing and tracking customer orders to ensure satisfaction.
• Handle both inbound and outbound calls professionally while addressing customer needs.
• Deliver excellent customer service by fostering positive interactions and building rapport.
• Support team members in daily operations and contribute to a collaborative work environment.

Requirements:

• Proven experience in customer service, preferably in a call center or retail setting.
• Strong skills in handling inbound and outbound calls effectively.
• Proficiency in order entry and tracking systems.
• Ability to provide prompt and courteous assistance to customers.
• Excellent communication and interpersonal skills.
• Capacity to work efficiently in a fast-paced environment.
• High level of accuracy and attention to detail in processing transactions.
• Flexibility to adapt to changing priorities and tasks.