Customer Service Representative

Customer Service Representative

We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Romeoville, Illinois. In this role, you will be the main point of contact for customers, ensuring their orders are processed accurately and efficiently. This is an excellent opportunity for an individual with strong communication skills and a passion for providing exceptional service.

Responsibilities:

• Enter customer orders into the company database with precision and efficiency.
• Verify all order details, including customer information and payment methods, before processing.
• Communicate with customers to confirm order specifics and promptly resolve any discrepancies.
• Coordinate with internal departments to ensure product availability and timely order fulfillment.
• Maintain accurate and up-to-date customer records by logging order details.
• Respond to inbound customer inquiries with professionalism and provide clear solutions.
• Manage both inbound and outbound calls to address customer needs effectively.
• Collaborate with team members to enhance overall customer satisfaction.

Benefits available to contract/contract to hire professionals, include medical, vision, dental and life and disability insurance.

Requirements:

• At least 2 years of experience in a customer service role, preferably in a call center or similar environment.
• Proficiency in order entry and handling customer transactions.
• Strong verbal and written communication skills.
• Experience managing inbound and outbound calls with a customer-focused approach.
• Ability to work efficiently and maintain accuracy under pressure.
• Familiarity with database systems and CRM tools.
• Excellent problem-solving skills and attention to detail.