Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. This is a contract to permanent position offering a great opportunity to grow within the healthcare and social assistance industry. The ideal candidate will possess strong communication skills, a customer-focused mindset, and a detail-oriented demeanor.

Responsibilities:

Handle inbound and outbound calls to address customer inquiries and provide timely resolutions.

Deliver exceptional customer service by maintaining a detail-oriented and empathetic approach in all interactions.

Perform accurate data entry and ensure the proper handling of customer information.

Manage email correspondence and respond to inquiries promptly and effectively.

Utilize Microsoft Excel and Word to document and organize customer information and reports.

Process order entries and ensure billing is completed accurately.

Collaborate with internal staff and vendors to identify and address specific needs.

Stay informed on basic medical knowledge to better assist customers within the healthcare industry.

Maintain compliance with company policies and procedures while handling sensitive information.

Requirements:

Previous experience in customer service, preferably in a call center environment.

Proficiency in handling inbound and outbound calls.

Strong skills in data entry and managing email correspondence.

Familiarity with Microsoft Excel and Word for documentation and reporting.

Ability to process order entries and handle billing tasks with accuracy.

Excellent communication and interpersonal skills.

Basic understanding of medical terminology or healthcare processes.

Demonstrated ability to work independently and as part of a team, ensuring customer satisfaction.