Customer Service Representative

Customer Service Representative

Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Irving, TX!

Pay rate: $18/hr

Shift availability: Mon - Fri, 8:30a-5p CT

The Senior Health Services Associate is a key member of the team responsible for answering phone calls and facilitating communication with healthcare providers, patients, and internal stakeholders. This role also coordinates and schedules initial and refill shipments of patient medications.

Our ideal candidate must have/must be able to:

• Show initiative and take an enthusiastic, proactive approach to work
• Strong telephone skills
• Answer incoming phone calls and provide necessary information
• Contact patients and gather essential information for coordination of prescription shipments
• Accurately and completely schedule medication deliveries
• Maintain patient records accurately and completely
• Follow all applicable government regulations, including HIPAA and compliance standards
• Perform other duties as assigned

Education/Certification Requirements:

• High School Diploma or GED

Experience requirements:

• 1+ years of high-volume call center experience
• Typing - 30WPM
• Proficient with MS Office Suite
• Strong communication skills
• Bilingual: Spanish/English preferred

As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in a Customer Service Representative in Irving, TX please APPLY NOW for instant consideration!

Pay Details: $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled