Customer Service Representative I

Pfaff Customer Service Representative I

Pfaff Leasing/Driveway Finance Corporation Canada (DFCC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance!

Location: Woodbridge, ON. - 100% Onsite at Pfaff Leasing office. Hybrid flexibility an option once training period is completed.

Schedule: Monday-Friday, full-time 8:00am-5:00pm

Prior customer service experience, collections, and/or retail experience is ideal for this role.

Responsibilities

• Handle inbound from customers in a Call Center environment while delivering quality service
• Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
• Prepare documents as needed to fulfill customer requests
• Educate and counsel customers on account terms
• Maintain and ensure accurate, up-to-date customer account information
• Forward delinquent accounts to the appropriate Collections Team for account management
• Other duties as assigned

Skills and Qualifications

• Previous telephone customer service experience preferred
• Prior collections experience, a plus
• Ability to perform accurate data input into a variety of software
• Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone.
• Strong attention to detail
• Sense of urgency
• Excellent communication
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values