Customer Service Representative

Customer Experience Agent

We're looking for a dedicated Customer Experience Agent who thrives on building strong relationships with customers and delivering exceptional service. In this role, you'll engage directly with our clients to ensure a positive experience that encourages loyalty and repeat business.

Schedule: Monday through Friday (onsite)

Available Shifts:

8:00 AM - 5:00 PM

9:00 AM - 6:00 PM

11:00 AM - 8:00 PM

Qualifications

Basic Qualifications:

• High school diploma or equivalent
• At least 1+ year working in a Customer Service function or related skill
• Customer centric and technically savvy
• Ability to type 30-40wpm
• Reliable transportation

Preferred Qualifications:

• Restaurant supply/commercial food service experience

Professional Skills:

• Superior time-management skills.
• Ability to multi-task and stay focused on critical objectives.
• A positive, can-do attitude is a must.
• Able to work in a fast paced, closely integrated team in which customer delight, communication, teamwork and flexibility are essential.
• Ability to write short correspondence.
• Ability to accurately spell.
• Ability to speak and write English in a clear, understandable manner.
• Ability to accurately follow detailed procedures and processes.
• Ability to work with a diverse group of people.
• Ability to work comfortably under pressure.
• Ability to work independently and with a group on various on-going projects simultaneously.
• Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)
• Ability to concentrate for extended periods of time.
• Excellent oral and written communication skills.
• Ability to plan and organize time and projects efficiently.
• Excellent critical thinking and problem solving skills
• Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups.
• Ability to act in an ethical, honest and professional manner at all times.
• Desire to work independently as well as in a team environment.
• Maintain discretion with all company information regarding customers, pricing, products, and procedures.

Physical Demands and Working Conditions:

Must be able to sit for prolonged periods of time.

Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc.

Must be able to look at a computer screen for prolonged periods of time and type.

Requires the ability to read written instructions, reports and other documentation.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee frequently is required to talk or hear.

The noise level in the work environment is usually light to moderate

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be currently authorized to work in the United States.

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.