Customer Service Representative

Customer Service Representative

We are looking for a success-driven and detail-oriented Customer Service Representative to join our team on a contract basis in Linthicum, Maryland. In this role, you will serve as the face of our organization, engaging with attendees at events, webinars, and benefits fairs. This position requires a high level of reliability, excellent communication skills, and the ability to provide a welcoming and informative experience to event participants.

Responsibilities:

• Represent the organization's services at events, webinars, and benefits fairs while providing engaging and informative interactions.
• Deliver concise and effective presentations, including "elevator pitches," to ensure smooth event flow.
• Prepare for events by reviewing training materials and familiarizing yourself with the services offered.
• Set up event tables with provided materials and arrive early for preparation and check-in.
• Actively engage with attendees, sharing information about available programs and encouraging registration on the company website.
• Distribute handouts, promotional materials, and giveaways while managing raffle entries.
• Provide post-event feedback regarding training effectiveness, challenges faced, and overall experience.
• Maintain a detail-oriented appearance and adhere to business casual dress code requirements.
• Stand and communicate for extended periods while repeating key information as needed.
• Collaborate with team members to ensure consistency and adherence to standards during events.

Requirements:

• Proven experience in customer service, preferably in a call center or event-based environment.
• Exceptional communication and interpersonal skills with a warm and approachable demeanor.
• Ability to stand and engage with attendees for prolonged periods.
• Neat and presentable appearance with adherence to business casual attire guidelines.
• Comfortable working in fast-paced settings and repeating information consistently.
• Strong organizational skills to prepare and manage event materials effectively.
• Ability to learn and understand company services through provided training resources.
• Reliable and punctual with a commitment to delivering high-quality service.