Customer Service Representative (cd/ira Support)

Bank Operations Customer Service Representative

At Regions, the Bank Operations Customer Service Representative responds to customer's inquiries or complaints regarding Bank Operations products or services.

Primary Responsibilities

• Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
• Coordinates problem resolution with appropriate departments
• Informs customers of standard procedures or resolution of problem
• Follows up, either verbally or in writing, to ensure customer satisfaction
• Works with close supervision
• This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED

Preferences

• Customer service or related experience

Skills and Competencies

• Ability to work in a fast-paced environment
• Basic computer skills
• Excellent customer service skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong verbal, written communication, and organizational skills
• Strong work ethic and self-motivation
• Demonstrates basic math proficiency, including the ability to:
• Accurately calculate amounts using a calculator
• Verify fees, penalties, interest, or balance-related figures
• Double-check calculations to prevent errors impacting customers
• Comfortable managing frequent customer interactions in a fast-paced environment.
• Strong attention to detail when resolving customer inquiries and documenting outcomes.
• Able to follow established procedures and policies consistently.
• Communicates clearly and professionally with customers and internal partners.
• Receptive to coaching, feedback, and close supervision.
• Reliable, accountable, and able to manage time effectively in a time-tracked role.
• Maintains focus and accuracy while handling repetitive and detail-oriented work.

This is not a remote position. Proximity to Hoover, AL required.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum: $37,750.00 USD

Median: $44,940.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Location Details

Riverchase Operations Center

Location: Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans