Customer Service Representative
USA Jobs
Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our team in Memphis, Tennessee. In this role, you will provide financial services support while ensuring exceptional customer experiences.
Responsibilities:
Respond promptly to customer inquiries and provide accurate financial service information.
Resolve issues related to products and services with efficiency and professionalism.
Maintain thorough records of customer interactions and transactions.
Collaborate with internal teams to ensure customer satisfaction and seamless service delivery.
Stay informed about policies, procedures, and industry updates.
Assist customers in navigating financial tools and processes.
Identify opportunities to improve service quality and recommend solutions.
Ensure compliance with all regulatory requirements and company standards.
Build strong relationships with customers to foster trust and loyalty.
Requirements:
Minimum of 2 years of experience in a customer service role, preferably in a call center environment.
Associate's degree or higher in a relevant field.
Excellent communication and interpersonal skills.
Ability to handle complex inquiries with professionalism and efficiency.
Proficiency in using financial tools and systems.
Detail-oriented with strong organizational skills.
Commitment to providing exceptional customer service.