Customer Service Representative

Customer Service Rep

A client of Insight Global is looking to hire a Customer Service Rep to their office location in Tucson, AZ for the 8:15-4:45PM shift. This person will be responsible for managing the flow of students coming in & out of the building, welcome visitors into the building, directing students to correct classrooms, answering general questions and recording attendance of the students. The CSR will also handle escalations from the Phone Team for account maintenance and program updates. Additionally, this person will be responsible for "walk in" students for new registrations, coordination of employee check in/out times, and general building responsibilities like turning off the lights & locking up at the end of the day, as well as assisting students with any questions or problems they have with their lessons from the client.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements

2-3 years of experience in a customer service or customer facing role

Proficient in Microsoft suite including Teams, Outlook, Excel, and Adobe Experience from an Educational background helping/advising students

Familiarity within the Real Estate industry