Customer Service Representative

Customer Service Representative

Location: OLIVE BRANCH, MS, United States

Job Family: Customer Service

Job Type: Regular

Administers customer service accounts of moderate scope and complexity to achieve Chelsea Products Division business objectives and to meet customer performance expectations. Interprets customer requests, monitors performance and delivery, investigates complaints, negotiates pricing and discounts based upon predetermined scope.

Provides mutually acceptable solutions to customer problems that impact cost or schedule. Negotiates requirements as predetermined across multiple customers, products, and internal teams. Focuses on stock allocation issues to maximize customer service levels. May re-prioritize delivery schedule to meet customer commitments.

Investigates and resolves claims or complaints by collecting and analyzing information. Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints concerning deliveries, invoices or billing discrepancies.

Approves or authorizes special price quotations as predetermined and allowances, deductions, and adjustments on a case-by-case basis. Determines when customer requested changes are out-of-scope. Will confer with management regarding customer precedent-setting decisions.

Recommends actions by analyzing and interpreting data and making comparative analysis. Analyzes and proposes changes in methods and/or procedures to improve efficiency and the quality of service. May develop provisioning recommendations for new aircraft maintenance agreements.

Acts as the point of contact with the customer on assigned accounts. Coordinates customer visits, presentations, and/or audits. Maintains successful, long-term business relationships and contacts with customer procurement employees. May perform customer service administration activities on a limited basis.

High School diploma or equivalent is required

College degree in either a 2 or 4 year business or related discipline is desired

Minimum 0-3 years experience in customer service or related field is required

Excellent verbal and written communication skills are required

Intermediate computer skills are required

Experience with SalesForce is preferred

Experience with SAP is preferred

At Parker, we play a pivotal role in applications that change our world. We are in almost everything that moves. With our wide range of technologies, we help our customers solve their most complex engineering challenges by living our purpose: enabling engineering breakthroughs that lead to a better tomorrow.

We believe that our team members are our key assets and that an inclusive workforce is a driving force to bring our purposes to life. We foster a culture where every team member feels safe, included and empowered.

We all belong, we all matter, and we all make a difference.

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.