Customer Service Representative

Customer Care Representative

The Customer Care Representative assists the Customer Care Team in performing daily tasks to include fielding incoming customer phone calls and emails, answering customer questions, resolving order issues, tracking packages and responding to customer concerns. This position reports to the Customer Care Supervisor.

Essential Job Duties & Responsibilities

• Answers all incoming Customer Care phone calls; responds to voicemails and emails promptly.
• Answers product questions via telephone and email and suggests information about other products.
• Accurately and efficiently record notes pertaining to customer orders in order management system and gives customers information pertinent to their requests such as tracking and shipping information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Processes mail orders and catalog requests promptly as they are received and contact customers with mail order questions.
• Opens customer accounts and maintains customer records by entering and updating account information.
• Enters all customer email address changes and un-subscriptions into order management system and website.
• Cross trained in all other contact center functions to include Sales and Operations and provides assistance in these areas when directed.

Skills

• Customer service call center, customer service, phone orders, phone customer service

Additional Skills & Qualifications

• A high school diploma or equivalent is a must.
• Minimum of two (2) years experience in Customer Care, preferably in a Contact/Call Center setting.

Pay and Benefits

The pay range for this position is $17.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Toano, VA.

Application Deadline

This position is anticipated to close on Oct 14, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.