Customer Service Representative

Customer Service Representative

The Executive Liaison team is dedicated to addressing escalated customer concerns that go beyond the capabilities of the tier 1 & 2 contact center. This team manages GM's most at-risk customers following vehicle sales. They are responsible for evaluating cases to determine urgency and the most suitable method of follow-up, which may include email, text, or phone calls. Additionally, the team plays a crucial role in preventing buybacks and mitigating customer concerns to reduce dealership liability.

Handle escalated customer concerns beyond the tier 1 & 2 contact center.

Evaluate cases to determine urgency and appropriate follow-up methods.

Communicate with customers via email, text, or phone as required.

Prevent buybacks and mitigate customer concerns to alleviate dealership liability.

Critical thinking and problem-solving.

Excellent customer service skills with a focus on soft skills, proactive resolution, and de-escalation tactics.

Advanced problem-solving and decision-making skills.

Excellent written and verbal business communication.

Ability to demonstrate empathy and tenacity in customer interactions.

Strong organizational skills and multitasking ability in a fast-paced environment.

Self-starter who excels independently within a diverse team.

Passion for vehicles and the automotive industry.

College degree (B.A./B.S.) or equivalent industry-related experience.

Experience in providing customer service through various channels such as phone, live chat, and written correspondence.

Background in customer service, retail, or sales is preferred.

Internet-savvy with knowledge of multiple computer platforms, browsers, and operating systems.

The pay range for this position is $25.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Warren,MI.

This position is anticipated to close on Oct 23, 2025.

TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.