Customer Service Representative

Customer Service Representative

We are looking for a motivated and dedicated Customer Service Representative to join our team in Jamaica, New York. In this long-term contract position, you will play a key role in providing exceptional service to customers, handling inquiries, and ensuring satisfaction through effective communication. The ideal candidate is passionate about helping others and thrives in a fast-paced call center environment.

Responsibilities:

• Respond to incoming customer calls promptly, addressing inquiries and resolving issues.
• Handle order entry tasks with accuracy to ensure seamless processing.
• Deliver outstanding customer service by understanding client needs and offering appropriate solutions.
• Manage both inbound and outbound calls to support customer requirements.
• Maintain detailed and organized records of customer interactions and transactions.
• Follow established protocols and procedures to ensure compliance and efficiency.
• Provide support in troubleshooting and resolving customer complaints or concerns.
• Collaborate with team members to enhance overall customer satisfaction.
• Adapt to evolving customer needs and company policies to deliver consistent service.
• Uphold a positive and attentive demeanor when interacting with clients.

Requirements:

• Previous experience in a call center or customer service role.
• Strong communication skills, both verbal and written, to interact effectively with customers.
• Proficiency in handling order entry tasks with attention to detail.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Familiarity with inbound and outbound call processes.
• Problem-solving skills to address and resolve customer concerns.
• Comfort with using computer systems and software for data entry and record-keeping.
• A customer-focused mindset with a commitment to delivering high-quality service.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.