Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Concord, New Hampshire. This is a long-term contract position offering a dynamic work environment where you will engage with customers and ensure their needs are met efficiently. The role offers a mix of onsite and hybrid work arrangements after the initial training period.

Responsibilities:

• Handle inbound calls promptly and efficiently, addressing customer inquiries and resolving issues.
• Provide accurate information related to billing, services, and account management.
• Utilize CRM tools to document customer interactions and maintain detailed records.
• Collaborate with team members to ensure customer needs are met effectively.
• Assist customers in navigating company processes and policies.
• Identify potential challenges and escalate them to appropriate departments when necessary.
• Support emergency operations during storm shifts or other urgent situations.
• Deliver exceptional customer service while maintaining a positive and detail-oriented approach.
• Adapt to hybrid work schedules, including onsite and remote work as needed.

Requirements:

• Proficiency in using CRM software for managing customer interactions.
• Strong knowledge of billing practices and procedures.
• Excellent verbal and written communication skills.
• Demonstrated ability to handle inbound calls in a customer service role.
• Proven ability to deliver high-quality customer support in a fast-paced environment.
• Attention to detail and organizational skills for accurate record-keeping.
• Flexibility to work adjusted hours during emergencies, such as storm shifts.
• Experience in utilities or infrastructure industries is a plus.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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