Customer Service Representative - Accounts Receivable (full - time)

Customer Service Representative - Accounts Receivable

MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of our patients, our families and our communities.

If you are looking for the opportunity to support your friends, family, and your community through your work at MaineGeneral Health...Come be with us.

This position is responsible for handling patient billing issues and resolutions. This may include setting up payment arrangements, providing price estimates, calling for collections and facilitating initial care concerns all while providing an exceptional patient experience.

This team is incredibly supportive of one another and enjoys collaborating on problem solving, lean projects, and improvement initiatives. They are always willing to jump in and help with questions or concerns. The department leader is focused on staff engagement and eliminating barriers and obstacles so her staff can be successful. Sound like a great fit? If so, please submit your resume and application today for immediate consideration.

The responsibilities include:

• Managing large amounts of incoming calls
• Building relationships and trust with patients through open and interactive communication
• Receiving and responding to customer inquiries, providing appropriate solutions in an accurate and timely manner
• Reviewing patient account history and contacts appropriate internal/external resources as necessary to investigate and resolve patient account issues
• Refers/escalates issues to appropriate personnel as necessary
• Documents/notes patient accounts regarding identified issues and responses taken.
• Providing assistance/counseling regarding setting up payment plans and resolving billing/collection errors
• Performs other account-related special projects

You have:

• Demonstrated ability to adapt to an ever-changing environment
• Ability to maintain a positive attitude in all interactions and ensuring customer issues are fully resolved
• Background in finance or health care revenue cycle
• Ability to work in a fast-paced, structured environment, handling large call volumes
• Experience navigating payer websites and medical billing software programs preferred
• Working knowledge of insurance programs
• Understanding of HIPAA guidelines
• Excellent communication skills
• Strong analytical skills and attention to detail
• Proficiency with Microsoft Office products, Teams, Outlook, Word and Excel
• 5+ yrs extensive customer service experience strongly preferred

You get:

• Support in all aspects of your wellness - physical, emotional, financial, and professional
• Quality health, dental, and vision benefits and wellness programs
• An employee discount program for services provided by MaineGeneral Medical Center
• Access to industry-leading leave for new parents
• Generous earned time plan
• Employee Assistance Program for employees and anyone in their household
• Tuition Reimbursement
• 403(b) company-matching contributions and 401(a) retirement income plan
• Insurance plans to protect your family
• Short-term and long-term disability insurance
• Leadership-supported programs and learning and development resources

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR.