Customer Service Representative
USA Jobs
Customer Service Representative
We are looking for an experienced Customer Service Representative to join our team in Petersburg, Virginia. This is a contract position where you will play a vital role in providing outstanding customer support within a manufacturing environment. If you excel in handling inbound and outbound calls, managing orders, and delivering exceptional service, we encourage you to apply.
Responsibilities:
Respond promptly to inbound customer inquiries and provide accurate information.
Handle outbound calls to address customer needs and follow up on requests.
Process orders efficiently and ensure accurate data entry in the system.
Resolve customer issues with professionalism and escalate complex problems as needed.
Maintain detailed records of customer interactions and transactions.
Collaborate with other departments to address customer concerns and improve service.
Provide feedback to management on recurring customer issues for process improvement.
Adhere to company policies and procedures while delivering high-quality service.
Stay updated on product information to assist customers effectively.
Meet or exceed performance metrics related to customer satisfaction and call handling.
Requirements:
Previous experience in a call center or customer service role is required.
Strong communication skills, both verbal and written, to interact effectively with customers.
Proficiency in order entry and data management systems.
Ability to handle inbound and outbound calls professionally and efficiently.
Excellent problem-solving skills to address customer concerns promptly.
Detail-oriented with the ability to multitask in a fast-paced environment.
Familiarity with manufacturing industry processes is a plus.
Commitment to providing exceptional customer service and maintaining client satisfaction.