Customer Service Representative

Customer Service Representative

The Customer Service Representative (Data Entry & Call Center Specialist) supports daily operations through accurate data entry and high-quality customer service. This role manages inbound calls, assists with case-related inquiries, and ensures timely and accurate entry of patient and case information into internal systems. The position is critical to maintaining data integrity, supporting provider communication, and ensuring efficient workflow processes.

Call Center & Intake Support

Manage inbound calls from providers, office staff, and patients in a professional and courteous manner

Provide case status updates, submission guidance, product/process clarification, and portal support

Troubleshoot routine issues and escalate complex inquiries appropriately

Accurately document all call interactions

Maintain service quality and communication standards

Data Entry & Case Management

Enter, update, and maintain patient and case information with a high level of accuracy

Review submissions for completeness and follow up for missing information

Identify duplicate or conflicting records and resolve or escalate as needed

Perform routine data validation, audits, and reporting

Ensure compliance with confidentiality and data handling policies

Cross-Functional Collaboration

Partner with clinical intake, authorization, and operations teams to resolve discrepancies

Support process improvements to enhance efficiency and accuracy

Maintain current knowledge of products, submission requirements, and internal procedures

Assist with training support and portal-related inquiries as needed

Qualifications

High school diploma or equivalent; healthcare or customer service experience preferred

Strong attention to detail and accuracy

Excellent verbal and written communication skills

Ability to multitask in a fast-paced environment

Proficiency with electronic databases and Microsoft Office

Strong problem-solving skills and commitment to delivering a positive provider experience

Preferred Skills

Familiarity with medical terminology, insurance authorization processes, or clinical workflows

Experience with Salesforce or other CRM/EMR platforms

Prior call center or healthcare data entry experience

We are looking for candidates who are eligible to work with any employers without sponsorship.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.