Customer Service Representative

Customer Service Representative

We are looking for a detail-oriented customer service representative to join our team on a contract basis in Tualatin, Oregon. This role is ideal for someone with a strong background in customer service and call center operations who thrives in a fast-paced environment. The position involves handling inbound and outbound calls, managing data entry tasks, and ensuring exceptional service delivery.

Responsibilities:

Handle inbound and outbound calls with efficiency and a focus on quality.

Provide prompt and courteous assistance to customers, addressing inquiries and resolving issues.

Perform accurate data entry and maintain records using company systems.

Manage email correspondence and respond to customer requests in a timely manner.

Schedule appointments and coordinate follow-ups as needed.

Process orders and ensure accurate entry of customer information.

Utilize Microsoft Excel and Word to create and update reports and documentation.

Collaborate with team members to improve service processes and ensure customer satisfaction.

Maintain a thorough understanding of company products and services to provide accurate information.

Adhere to company policies and procedures while delivering high-quality customer support.

Requirements:

Minimum of 2 years of experience in customer service or call center roles.

Proficiency in answering inbound calls and handling outbound communication.

Strong skills in data entry and maintaining accurate records.

Familiarity with Microsoft Excel and Word for documentation and reporting.

Ability to manage email correspondence effectively and professionally.

Experience in scheduling appointments and coordinating tasks.

Excellent verbal and written communication skills with a customer-focused mindset.