Customer Service Representative

Customer Service Representative

Are you a strong communicator with a passion for helping others? Do you thrive in a fast-paced environment and enjoy solving problems? Our client is seeking a Customer Service Representative to join their team. In this role, you will serve as the first point of contact for customers, providing support, solutions, and a positive experience. If you're enthusiastic about building relationships and ensuring customer satisfaction, we want to hear from you!

Key Responsibilities:

• Customer Interaction: Handle incoming customer inquiries via phone, email, chat, or in-person with professionalism and enthusiasm.
• Problem Resolution: Investigate and resolve customer issues or complaints, escalating complex cases to the appropriate department as needed.
• Product Knowledge: Stay informed about the company's products and services to provide accurate information and recommendations to customers.
• Order Processing: Assist customers with order placement, tracking, returns, and refunds while maintaining detailed records of interactions.
• Documentation: Accurately document customer interactions and transactions in the CRM system.
• Customer Satisfaction: Proactively follow up with customers to ensure issues are resolved and their experience exceeds expectations.
• Team Collaboration: Collaborate with colleagues and departments to ensure seamless customer service delivery.
• Feedback: Gather and document feedback from customers to identify trends, improvements, and potential issues.

Requirements:

• Experience: 1-3 years in a customer service or support role preferred, but entry-level candidates with strong communication skills are welcome to apply.
• Education: High school diploma is required; associate's or bachelor's degree is a plus.
• Technical Skills: Familiarity with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite (Word, Excel, Outlook).
• Communication Skills: Excellent verbal and written communication skills.
• Problem-Solving: Ability to think critically, resolve issues efficiently, and adapt to dynamic customer needs.
• Interpersonal Skills: A positive, empathetic attitude and the ability to build rapport with customers.
• Time Management: Strong organizational skills, with the ability to prioritize tasks and manage time effectively.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.