Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Elk Grove Village, Illinois. This is a contract-to-permanent opportunity within the waste management and environmental services industry. The ideal candidate will have strong communication skills and a proactive approach to resolving customer inquiries and disputes, ensuring a positive experience for all. You will play a key role in managing client relationships and supporting various administrative tasks.

Responsibilities:

• Address customer inquiries and concerns through phone, email, and other communication channels to ensure prompt and accurate resolutions.
• Collaborate with internal departments to resolve service issues and disputes effectively.
• Process customer interviews, record essential information, and maintain accurate data within company systems.
• Prepare and manage contract forms, calculate service charges, collect deposits, and issue cancellation or change orders.
• Handle payment processing, bank deposits, and production-related paperwork with attention to detail.
• Investigate and resolve complaints regarding billing or service issues, coordinating with relevant teams as necessary.
• Promote goodwill by delivering exceptional service and maintaining positive relationships with customers.
• Identify and implement cost-effective and environmentally responsible solutions to address service-related concerns.
• Support general office duties, including scheduling appointments and managing order entries.
• Utilize Microsoft Excel, Word, and email systems to maintain organized records and correspondence.

Requirements:

• Minimum of 2 years of customer service experience in a high-volume call environment.
• High school diploma or equivalent education required.
• Proficiency in Microsoft Word, Excel, and email communication, along with strong keyboarding and typing skills.
• Excellent verbal communication abilities to interact effectively with customers and team members.
• Previous experience in the solid waste or related industry is preferred.
• Bilingual proficiency in English and Spanish, both written and verbal, is highly advantageous.
• Ability to handle inbound and outbound calls, schedule appointments, and perform order entry tasks efficiently.
• Strong data entry skills and attention to detail in maintaining accurate records.