Customer Service Representative II

Customer Service Representative II

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list). Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, "We did that."

In the role of Customer Service Representative II, you'll play a pivotal part on our Customer Service team.

The Customer Service Representative (CSR) is responsible for supporting customer's purchase orders and other related activities involving order management and supporting the customer's needs. Lead in the execution of customer service policies. This position is responsible for interpretation, implementation, and management of all contractual requirements related to customer service. This may include knowledge of military and export compliance regulations.

Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 11,000 employees at 36 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.

Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.

Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.

Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub - Employee Discounts & Rewards Marketplace for consumer products/services and more!

The expected salary range for this position is between $18.32/hr - $28.78/hr USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.

A successful candidate must be a good communicator who is able to maintain diplomatic and positive relationships with customers and colleagues at all levels. The candidate must have excellent problem solving and team building skills. The candidate must have a strong knowledge of ERP, inventory control, budgets/costing, forecast/planning, and analysis. This candidate must be able to interpret and implement contractual requirements related to Customer Service and Support (this will also include Export Compliance and Unique Military requirements). This candidate must have excellent skills utilizing office computer software such as Microsoft Word, Excel, and PowerPoint. Additionally, this candidate must have the ability to assemble and deliver presentations to customers and to other departments and personnel in the company.

Annual salary: $18.32 - $28.78 Hourly

Job location: North America, United States, California, Los Angeles

City (-ies): Carson

Minimum education level achieved: Vocational/Trade School

Minimum experience level required: More than 3 years