Customer Service Representative

Customer Service Representative

We are looking for a skilled Customer Service Representative to join a team in Plymouth, Minnesota. In this role, you will serve as a dispatcher, ensuring the seamless coordination of requests and schedules. This is a long-term contract position that requires exceptional communication skills, adaptability, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Respond to incoming calls, including emergency situations, inquiries, follow-ups, and service requests.
• Schedule and coordinate service appointments to meet customer needs effectively.
• Create and manage dispatch tickets for all service calls.
• Assign service technicians to jobs, providing them with necessary details and support.
• Update and maintain systems to reflect technician availability and schedules.
• Oversee the dispatch board and ensure schedules are up-to-date.
• Monitor and forecast workloads to maintain operational efficiency.
• Deliver accurate information and assistance to technicians during their assignments.
• Track new service tickets and ensure existing ones are updated promptly.

Requirements:

• Proficiency in Microsoft Teams, Outlook, and scheduling/ticketing software.
• Basic knowledge of Excel for tracking and reporting purposes.
• Strong multitasking abilities to handle diverse responsibilities simultaneously.
• Excellent note-taking and organizational skills.
• Capability to manage stress and adapt to changing situations.
• Self-motivated with the ability to work independently.
• Effective communication skills to engage with various personalities.
• Familiarity with CRM systems and other management tools is preferred.

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.