Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Jupiter, Florida. In this role, you will assist utility customers by providing exceptional service, processing payments, and maintaining account records. If you thrive in a fast-paced environment and have a knack for problem-solving, we encourage you to apply.

Responsibilities:

• Assist utility customers by addressing inquiries and providing accurate information.
• Process payments efficiently and ensure all transactions are recorded accurately.
• Maintain and update customer accounts, ensuring all details are current and correct.
• Answer inbound and outbound calls to resolve customer concerns and provide solutions.
• Generate utility bills and ensure timely distribution to customers.
• Handle documentation related to utility accounts with a high degree of accuracy.
• Collaborate with team members to complete special projects as assigned.
• Deliver excellent customer service in a call center environment.
• Manage accounts receivable tasks, including order entry and payment tracking.

Requirements - Previous experience in customer service, call centers, banking, or accounts receivable is preferred.

Strong communication skills, both verbal and written, to interact effectively with customers.

Proficiency in handling inbound and outbound calls with attention to detail.

Familiarity with order entry and payment processing systems.

Ability to multitask and manage time effectively in a fast-paced environment.

Attention to detail and a commitment to accuracy in all tasks.

Strong problem-solving skills to address and resolve customer concerns.

Comfortable working with utility account systems and related documentation.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.