Customer Service Representative

Customer Service Representative

At McCue, we design smart solutions that make the world's busiest places work better - and we've been doing it for over 35 years. From retail stores to industrial spaces, we partner with customers to solve real-world challenges with innovative products and exceptional service. McCue is proud to be part of the Bunzl family. As a Bunzl subsidiary, we benefit from the reach and resources of a global leader while keeping the entrepreneurial drive, customer focus, and creative energy that define our brand. We believe in collaboration, bold thinking, and making a lasting impact. Get to know us at mccue.com/about-us.

The Customer Service Rep will answer inquiries on customer accounts and investigate any issues, and find resolutions in a timely manner. They will serve as the liaison between the sales staff and the customer.

Responsibilities:

• Serve as the primary point of contact for Retail, Industrial Safety, and Safety Bollard customers.
• Respond to customer and sales inquiries via phone, email, or chat within 24 hours.
• Manage customer expectations by providing clear, timely, and accurate communication.
• Partner closely with Sales, Project Managers, Purchasing, and Distribution Centers to ensure orders are fulfilled on time.
• Review and verify all orders for accuracy, making corrections as needed and reporting findings.
• Provide accurate order tracking updates, including order date changes.
• Handle freight quoting and coordinate logistics to meet customer delivery deadlines, including Grand Openings and critical requests.
• Document complaints and issues through electronic case forms within 24 hours and develop resolution plans.
• Troubleshoot problems and provide timely resolutions, ensuring 99% order accuracy.
• Build and maintain strong relationships with key accounts to foster loyalty and satisfaction.
• Contribute to internal team meetings, sharing customer updates and insights.
• Maintain accurate records in customer relationship management systems.
• Other duties as assigned

Requirements:

• High School graduate or equivalent with a minimum of 2 years of customer service experience in a call center environment. Bachelor's degree preferred
• Ability to effectively work in a Windows environment with experience in Outlook, Word, and Excel
• Excellent verbal and written communication skills
• Strong organization and attention to detail
• Ability to manage multiple projects simultaneously
• Experience in the distribution industry is preferred
• Problem solver with the ability to multitask using judgment and decision-making skills
• Excellent detail-oriented customer service skills

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.