Customer Service Representative Team Lead

Customer Service Representative Team Lead

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Customer Service FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all @types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Location: USA - Lockbourne, 225 Rathmell Rd Division:Solutions

Position Description Summary: Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.

Principal Accountabilities:

Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling

Interact with management and warehouse personnel to establish service criteria and meet customer requirements

Follow up with customers and other departments to resolve invoice problems and discrepancies

Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling

Accurately input into and retrieve information from the system

Audit air bills for completeness and accuracy. Research and maintain filings of air bills

Reconcile driver pickup and delivery manifests

Read, decode, and decipher freight coding in order to expedite freight movement and tracking process

Record damaged shipments and misrouted freight on applicable reports

The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

Working Environment:

Assignment Complexity - Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations.

Accountability- Use ability as a skilled specialist in accordance with corporate policies and procedures to complete complex tasks in creative and effective ways.

Impact of Decisions- Errors detectable upon supervisory review. Identifiable impact on corporate operations and fiscal health.

Working Relationships- Regularly interact with peers and management concerning matters of complex scope and discretion.

Scope- Work on problems complex in scope. May determine methods and procedures on new assignments and may provide guidance to other nonexempt personnel.