Customer Service Representative

Customer Service Representative

We are looking for a Customer Service Representative to join our team on a contract basis in Linthicum, Maryland. In this role, you will represent our services at various events, webinars, and benefits fairs, ensuring attendees receive a welcoming and informative experience. This position requires excellent communication skills, a detail-oriented demeanor, and the ability to work in a dynamic environment.

Responsibilities:

Act as the primary representative at events, webinars, and benefits fairs, showcasing company services and engaging attendees.

Deliver concise and impactful presentations to educate attendees on available programs and services.

Set up event tables and materials in advance, ensuring an organized and thorough display.

Provide clear and friendly guidance to employees, encouraging them to register on the company website.

Collaborate with on-site representatives to ensure smooth event execution and a positive experience for all participants.

Gather post-event feedback on training effectiveness and attendee interactions to identify areas for improvement.

Stand and interact with attendees for extended periods of time while maintaining a warm and approachable demeanor.

Adhere to business casual dress code guidelines, ensuring a neat and detail-oriented appearance at all times.

Requirements:

Proven experience in customer service or event coordination roles.

Exceptional communication skills with the ability to engage diverse audiences effectively.

Attention to detail and adherence to business casual attire requirements.

Comfortable standing and speaking for long durations during events.

Ability to multitask and thrive in fast-paced environments.

Strong organizational skills to manage event setup and materials.

Familiarity with order entry or call center operations is a plus.

Reliable and punctual with a commitment to delivering high-quality service.