Customer Service Representative
USA Jobs
Customer Service Representative
The Customer Service Representative delivers exceptional customer service and support administrative functions as part of the front office registration team. Responsible for a variety of customer relations duties in a department requiring moderate exercise of independent judgment, initiative, and ability to make decisions relative to university operations. A large portion of this role involves responding to inquiries via phone, email, and chat, requiring in-depth knowledge of course offerings, registration procedures, and business unit programs. Position for six (6) months from 08/2025 through 02/10/2026. Serves as a specialist for programs offered through the division, possessing the expertise to answer in-depth questions about course curriculum, objectives, and special registration processes via phone, email, and chat. Handles departmental special and on-site registration and customer service. Assists with training for all new front office employees and assists with the supervision of student workers. Serves as a backup for Lead Customer Service Representative. Performs other duties assigned. High School graduate or equivalent. Three (3) years of customer service experience. Working experience and knowledge of Aceware/Student Manager and Microsoft Office products. One (1) year of supervisory experience.