Customer Service Representative I

Customer Service Representative I

Location: Jackson, MS

Duration: 12 Months

Pay Rate: $18.66/hr

Start Date: Immediate

Job Description:

What You'll Do:

Provide frontline support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Functions:

Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner

Identify and assess customer needs, providing accurate and helpful information or solutions

Process orders, returns, and exchanges accurately and efficiently

Troubleshoot product or service issues and provide appropriate resolutions or escalate complex issues to higher levels of support

Maintain customer records and documentation accurately in the system

Follow up with customers to ensure resolution of issues and satisfaction with the resolution

Stay updated on product features, pricing, promotions, and company policies to provide accurate information to customers

Collaborate with other departments, such as sales, marketing, and operations, to address customer inquiries and issues effectively

Required Qualifications:

High school diploma or equivalent 1-3 years of experience in a customer service role or related field

Excellent communication and interpersonal skills, with a customer-focused attitude

Strong problem-solving skills and ability to think quickly on your feet

Proficiency in computer systems and software, including CRM systems and Microsoft Office suite

Ability to work efficiently in a fast-paced environment and multitask effectively

Attention to detail and accuracy in data entry and documentation

Willingness to work flexible hours, including evenings, weekends, and holidays

Preferred Skills:

Associate degree or certification in Customer Service, Business Administration, or related field

Experience with customer service software or ticketing systems (e.g., Zendesk, Freshdesk)

Knowledge of basic sales techniques and upselling/cross-selling strategies

Bilingual proficiency in languages commonly spoken by customers

Ability to adapt to new technologies and learn new software applications quickly

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.