Customer Service Representative

Customer Service Representative

The Customer Service Representative (CSR) performs a wide variety of duties including sales support, order entry, telephone coverage, email coverage, troubleshooting, reporting, and all aspects of customer support. The CSR is adept in both verbal and written communication skills, is highly organized, and is able to prioritize work effectively. The CSR exemplifies the company's core values through every interaction and transaction.

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

Handles customer requests on existing orders.

Handles the order entry of customer orders received by telephone, fax or email.

Provides customers with quotes on merchandise.

Contacts vendors in regards to back orders, customer returns, product information and product support.

Answers incoming telephone calls and assists or routes to the correct party.

Troubleshoots problems with customer deliveries.

Provides customers alternate merchandise when their requested item is not available.

Updates customers on order status.

Completes follow through for customer returns and vendor/supplier credits.

Monitor shared customer service inbox and distribute or process orders/inquiries as needed.

Assists sales staff with administrative tasks.

Be familiarized with customer contracts.

Assists customers in navigating on-line ordering.

Applies knowledge of company policies, procedures and pricing to best meet customer needs.

Acts as the company's single source customer service link.

Uses various office equipment such as: copier, fax machine, scanner and printer.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.