Customer Service Representative

Customer Service Representative

We are looking for a skilled and success-driven Customer Service Representative to join our team in East Lansing, Michigan. In this role, you will provide essential support to healthcare professionals by assisting with certification processes, addressing inquiries, and ensuring a seamless user experience. This is a long-term contract position that offers the opportunity to make a meaningful impact in a fast-paced private medical environment.

Responsibilities:

• Assist healthcare professionals with navigating certification applications, tracking credentials, and submitting necessary documentation.
• Respond promptly to inquiries, providing clear and accurate information to ensure a positive customer experience.
• Troubleshoot and resolve issues related to physician certification processes, escalating complex cases when necessary.
• Collaborate with internal teams to stay informed about policy updates and ensure consistent communication with clients.
• Maintain detailed records of customer interactions and resolutions in the company's system.
• Educate users on eligibility requirements, renewal deadlines, and specific certification procedures.
• Contribute to the creation of educational materials, including FAQs and training content, to improve customer understanding.
• Support continuous improvement by identifying opportunities to enhance processes and customer service practices.
• Ensure compliance with regulatory standards while delivering exceptional assistance to healthcare professionals.

Requirements:

• Prior experience in customer service, help desk, or administrative roles, preferably in the healthcare or medical field.
• Knowledge of physician certification processes or medical credentialing is a plus.
• Exceptional verbal and written communication skills.
• Strong attention to detail and a proactive approach to problem-solving.
• Proficiency in Microsoft Office and familiarity with ticketing systems or similar software.
• Detail-oriented and customer-focused demeanor with a commitment to quality service.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Willingness to adapt and learn about industry-specific processes and requirements.