Customer Service Representative

Bilingual Customer Service Representative

We are looking for a dedicated Bilingual Customer Service Representative to join our team in Wall, New Jersey. In this role, you will play a key part in helping clients navigate the complexities of benefit plans and open enrollment processes while enhancing employee engagement through strategic communication. This is a long-term contract position with extensive training provided, making it an excellent opportunity for individuals seeking to build their skills in the health insurance industry.

Responsibilities:

• Assist clients with open enrollment processes and address their inquiries regarding benefit plans.
• Provide accurate and efficient data entry for both numeric and alphanumeric information.
• Utilize Microsoft Outlook, Excel, and Word to manage communications, track data, and prepare reports.
• Collaborate with team members to ensure streamlined administration of client benefit plans.
• Deliver exceptional customer service by responding promptly and professionally to client needs.
• Participate in comprehensive training sessions to gain industry knowledge and enhance your skill set.
• Support the development of strategic communication initiatives aimed at improving employee engagement.
• Maintain organized records and ensure data accuracy within internal systems.
• Troubleshoot basic issues related to benefit administration and escalate complex matters as needed.
• Continuously adapt to new processes and tools introduced during the training and operational phases.

Requirements:

• Excellent communication skills in English and Spanish
• Proficiency in data entry, including both numeric and alphanumeric information.
• Familiarity with Microsoft Outlook, Excel, and Word.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication abilities.
• Ability to work collaboratively in a team-oriented environment.
• Willingness to participate in extensive training with no prior industry experience required.
• Problem-solving skills to address client concerns effectively.
• Commitment to providing high-quality customer service.

Robert Half

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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