Customer Service Representative

Customer Service Representative

Adecco is hiring immediately for Customer Service Representatives with a local client in Cary, NC!

Pay: $21.00/hr

Shift/Hours: Monday - Friday 9:00 - 6:00pm Hybrid (2 days a week onsite/ 3 days a week WFH)

Responsibilities:

• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
• Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
• Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate.
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety.
• Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

Requirements:

• High school diploma or equivalent
• At least 1 yr of high-volume call center experience
• Excellent communication skills
• Type at least 35 wpm

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
• Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.