Customer Service Representative

Customer Service Specialist

Are you passionate about connecting with people and delivering exceptional customer experiences? Do you thrive in a fast-paced, service-oriented environment? Robert Half is working with a client to find a highly motivated Customer Service Specialist who can effectively address customer needs, resolve inquiries, and contribute to the success of an organization that prioritizes satisfaction and solutions.

Key Responsibilities:

• Serve as the first point of contact for customers via phone, email, or live chat to address inquiries, complaints, or order concerns.
• Resolve customer issues efficiently and professionally, adhering to quality and performance standards.
• Accurately document interactions, maintain records, and escalate complex issues to the appropriate department when necessary.
• Build strong relationships by consistently delivering prompt, courteous, and reliable service.
• Stay updated on company products, services, policies, and procedures to better assist a diverse range of customer needs.
• Collaborate with internal teams, offering feedback to help improve service delivery and customer satisfaction.

Requirements:

• Previous experience in a customer service or client-facing role (1+ years preferred).
• Strong verbal and written communication skills.
• Ability to operate effectively across multiple communication platforms (i.e., phone, email, chat).
• Empathy, patience, and a solution-oriented mindset to address customer concerns.
• Familiarity with common CRM systems and proficiency in MS Office Suite is a plus.

For immediate consideration, please call 610.882.1700!