Customer Service Representative - Bilingual - Remote Eligible

Customer Service Representative

A nationwide Healthcare Finance based out of Oregon is interested in hiring Customer Service Representatives to their Beaverton, Oregon team! This is a long term opportunity to join a growing team that truly cares about their employees.

Opportunity is remote, but candidates will be required to pick up equipment in Beaverton, so candidates must be local to the Beaverton, Oregon area!

Job Description:

In this role you will handle both inbound and outbound phone calls (50/50 split right now) to help patients using the program; our goals are to grow our program enrollment, drive payment activity, and provide first-class customer service. Outbound calls consist of asking customers for payments.

You will serve as primary phone contact and handle all inbound calls from account holders, and potential account holders.

You will place outbound calls to account holder, which includes welcome calls to new account holders, calls on past due accounts, servicing calls to non-enrolled accounts, and special one-off campaigns to support our ongoing mission of patient advocacy.

You will receive ongoing quality evaluations, coaching and mentoring from Customer Care supervisor, leads and peers.

You will be coachable and receptive to continuous feedback, embracing challenges and development opportunities.

You will leverage technology and industry best-practices to document call activity and engagements, escalate complaints, and help answer questions from patients using a proprietary CRM.

You will provide white-glove, first-class service as an advocate for the patient and an ambassador for the brand.

Skills & Qualifications:

Customer service experience - having a strong customer service mindset is most important

High school diploma and/or relevant work experience is preferred

1-2 years of telephone customer support/call center experience is preferred

Pay and Benefits:

The pay range for this position is $19.00 - $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Oct 13, 2025.