Customer Service Representative I

Job Title

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

Job Description

Respond promptly and professionally to customer inquiries via phone, email, and in-person.

Process orders, deliveries, and returns accurately using internal systems.

Collaborate with sales and logistics teams to ensure customer satisfaction.

Resolve customer issues with empathy and efficiency, escalating when necessary.

Maintain organized records and contribute to continuous improvement efforts.

Qualifications

Strong communication and interpersonal skills with a customer-first mindset.

Ability to manage multiple tasks in a fast-paced environment.

Proficiency in basic computer systems and data entry.

Commitment to accuracy, timeliness, and teamwork.

Demonstrated problem-solving skills and adaptability.

Conditions of Employment

Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check.

Some positions require FMCSA regulated ongoing drug and alcohol testing.

Work Environment

This role operates primarily in an office environment, with occasional exposure to plant conditions during tours, which may include proximity to mechanical equipment, varying temperatures, and elevated noise levels.

What We Offer

Competitive base salary $49,900 - $58,630

401(k) retirement savings plan with an automatic company contribution as well as matching contributions

Highly competitive benefits programs, including:

• Medical, Dental, and Vision along with Prescription Drug Benefits
• Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
• Paid Bonding Leave, 10 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled